Everyone should be entitled to good customer service when intending to order some food, right? Or, at the very least, to just be served. When one police officer stopped by a McDonald’s drive-thru to order a meal one day, he didn’t expect the employee to shut the window on him.
In July 2017, Officer Scott Naff of the Virginia Department of Game and Inland Fisheries went to a McDonald’s drive-thru during his short break to order a meal. After paying for his food, he drove to the next window. The employee working at the next window saw that Naff was a cop, and refused to serve him.
The young man “backed away from the window,” and was “mouthing something to my husband,” Naff’s wife, Cathy, wrote on Facebook of the treatment that Naff received (the Facebook post is no longer available).
As the window was closed, Naff couldn’t hear the man, so the man walked over to open the window and proceeded to tell Naff, “I ain’t serving no police,” before closing the window again.
“My husband, of course, was shocked,” Cathy told “Fox and Friends” in an interview.
Naff saw the man telling everyone in McDonald’s, including his manager, that he was not going to serve him.
As Naff had already paid for the food, he waited patiently for someone to attend to him.
“People who were working in the restaurant were peeking around the corner, staring at my husband, making him feel very humiliated, I believe, at that point. Finally, what seemed to be a cook from the back of the restaurant came around to the window and handed him his food,” Cathy said.
“This is such an eye opener for me as to what the people who protect us have to go through on a daily basis,” Cathy wrote on Facebook.
After Cathy’s post went viral, Freda Thornton, the franchise restaurant’s owner, said in a statement: “We regret this situation as it goes against our standards of providing a welcoming experience to everyone, and we have taken the appropriate action to resolve this situation.”
In the Fox News report, we learn that the young man had been fired for refusing service to a customer, and that the restaurant will be providing more training to its employees.
“Well, for my husband and for myself, the last thing in the world we want to see is someone lose their job … for him to lose his job, of course, is very disheartening,” Cathy said.
“We would really like to see some of the appropriate action being taken from McDonald’s, and working with their training programs and working with their hiring practices to ensure that anyone who comes to one of their stores is treated with the utmost respect,” she added.